Privacy Policy - Flawless
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Privacy Policy

Who we are

Our website address is:


Information about Flawless Physio

Company Name: Flawless Physio Limited

Incorporation Date: 19 October 2016

Companies House Number:  10435845

Location of Incorporation: England and Wales

Registered Office:  Flat 21, Braemar, 12 Kersfield Road, Putney, London, SW15 3HG

At Flawless Physio we are committed to protecting and respecting your privacy. This policy provides you with an in-depth and clear insight into how we use personal information collected about you from our website and in our clinics.

If you have any queries about this Privacy notice please contact us at:

What kind of information do we collect information from you?

A: Personal information you provide us in clinic:

Full Name,

Date of Birth


Home Address

Email Address

Contact Number

How you heard about us

Information about your insurance company – such as company name, insurance member number and claim number

Records of your contact with us – all calls, emails and face to face discussions are logged and recorded.

Visit information – including past and future appointments

B: Personal information provided to us by third parties

Insurance Companies e.g. BUPA, AXA PPP

Private Consultants

General Practioners

This information may include:
Full name

Date of birth

Contact Number

Home Address

C: Information gathered when you visit our website: 
We may be able to collect information about you if you fill out our contact us forms such as your Name, Number and email address. We can collect your IP Address, information about what pages you viewed on our site, how much time you spent on our site.

D: Cookies:
We collect Cookies from you when you visit our website. These are small text files that are downloaded onto a computer, tablet or mobile device when some visits a website. The collection of these Cookies allows the website to recognise the visitors device and store information about their preferences or past actions on the website.

When someone visits our website ( we store cookies and using a third party service, Google Analytics we collect information on visit frequency, device location, behaviour, which buttons they click on our site, what page they enter and exit on our site. We do not know the name of any individual on our site unless they specifically inform of of this.

We collect this information to make our website more user friendly for our users and so that based on the information we collect create more relevant content for them.

You can find out more information about cookies at

How can you access and update your information?

It is of upmost importance for us to have accuracy in the recording of your details. If you feel our records are incorrect or you would like to amend your details please contact us at or call us on 020 87852232.

How we use information collected from you in clinic:

We store your information in locked secure cabinets.
We do not share your information with any third party unless you have provided written consent and would never share this without your consent.

If we need to share your information with your GP or consultant we use encrypted emailing services called Egress Switch, which is a industry leading email encryption technology.

Retention Periods

Flawless Physio is a private medical company and do not retain personal data for longer than necessary.

The guidelines that Flawless Physio follow are in accordance with the GDPR that replaces the Data Protection Act 1998, where records form as legal record of treatment and therefore must be retained safely and securely. The legal requirement to retain records for a certain period relates to the legal period for bringing civil claims under Personal Injury Law or Contract law as defined by the Limitation Act 1980 and The Limitation (Norther Ireland) Order 1989.

An individual has three years to bring a personal injury claim (with some exceptions) and six years if they wish to bring the claim under contract law. Therefore, records must be retained at least until the limitation period has expired.

Flawless Physio aim to store health records securely for a maximum of seven years based on the above.

Contacting us

If you have any questions about the policy or the information we hold about you, please contact us by:


(Data protection officer – James McCormack) (you should contact the data protection officer directly, if you would like to request for a subject access request directly).


Flawless Physio LTD

125 St Margarets Road

Twickenham, London


, or

Telephone: 0208 7852 232

Calls will be answered at the following times:

Monday – Thursday    0700 – 2100

Friday                    0700 – 1900

Saturday                 0900 – 1300

Sunday                  0900 – 1300