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Online Physiotherapy

View Locations Book Online 020 8785 2232

Online Physiotherapy Appointments Guide

  • You can book your appointment through our online booking system or by calling us.
  • Once your appointment is confirmed you will receive a confirmation email. If you do not receive this email, please get in touch with us immediately.
  • 5 minutes before your appointment we will send you a link to join a video meeting with us. We use a video software called Rehab Guru which can be accessed online on a computer or through the ‘Rehab Guru Client’ app on smartphones. If you are using a computer please use a Google chrome browser.
  • At the conclusion of your appointment, your therapist will send you a detailed rehabilitation programme.

How do I pay for my Online Appointment?

Payment for the appointments is only available by bank transfer, we will share our details with you prior to your appointment.

Initial Appointments are 30-45 minutes in duration and cost £45.

Will this be covered by my medical insurance?

We are covered by most major medical insurers, please contact us prior to your appointment to confirm we are recognised by your insurer if they are not listed below. For those who have private medical insurance, please provide your insurance details prior to your appointment.

What to expect from your Online Physiotherapy appointment at Flawless Physio

At Flawless Physio our goal is to provide you with the best possible care and guidance for your injury. All of our clinicians are highly trained and we allow 30 minutes for your initial appointment to ensure your clinician can deliver a thorough assessment.

Firstly, your therapist will discuss with you, your current symptoms and the circumstances through which they developed. This allows them to gain a thorough understanding of how your symptoms are affecting you and will enable them to consider your treatment options to develop the best plan for you.

Your therapist will next carry out a physical assessment over a video chat, to examine your movement patterns and mobility. When relevant, they will ask you to demonstrate task or sport specific movements. Specialist orthopaedic and neurological tests may also be appropriate depending on the presenting issue.

Drawing together all of the information gathered from your assessment, your therapist will explain your diagnosis and the best treatment options for you. You will receive treatment in the form of specific advice and exercises. Photos and/or videos of how to do your exercises will be emailed to you, acting as a reference point so you don’t have to worry about forgetting any details.

We aim to conclude your appointment with you having a greater understanding of your injury and confidence in what the next steps are in your recovery.

What should I wear?

We recommend that you bring some loose clothing that you are free to move in. This enables your Physiotherapist to see the area of treatment. For issues from the hip down, please bring shorts or leggings. If you have a sports related injury, please bring the attire that you would wear during these activities.

We look forward to meeting you.

View Locations Book Online 020 8785 2232

Very knowledgeable physio Team! Was in London on a business meeting and ended up visiting James for some urgent treatment on my lower back. Delighted with the service. James put me at ease straight away. His treatment was paramount in getting me through what was a hectic weekend. Could not recommend enough. Will definitely be back when in London again!
Funky Inflatable Co.
Funky Inflatable Co.
17:29 11 Sep 18
Went to "Flawless Physio" two weeks ago for back pain that I'd been carrying for months. Three sessions later, it's all gone! The staff was very pleasant, professional and gave me a series of simple exercises to do at home. I definitely recommend them. I'll be back, hopefully not too soon ;)
Charles Muzard
Charles Muzard
13:04 24 Sep 18
I was recommended to see James by my consultant following surgery to my ankle. He was extremely professional and knowledgable. He motivated me throughout the process and I have now returned to long distance running thanks to his help. I would recommend his services to anyone
David Burns
David Burns
19:32 08 Sep 18
Awesome team. I ended up having to seek out treatment when my back went into spasm (on going problem) whilst down visiting friends. I saw James and he was very professional and through with his treatment. More importantly he gave me a better understanding about what was going on and how to manage my injury in the future. Highly recommended!
James Tatham
James Tatham
08:03 20 Sep 18
I received treatment from Vicky for a very stiff and painful neck, possibly brought on by tension. I felt confident that my therapist was knowledgeable. The service was very friendly and professional and I felt good progress from the first session already. Vicky recommended some exercises and explained how to do them with very clear diagrams and instructions. I would highly recommend Vicky
Tiziana Guffanti
Tiziana Guffanti
17:23 29 Aug 18
I would highly recommend Flawless Physio. Excellent knowledge/treatment and also brilliant customer care - following up and giving advice. Tailored rehab to suit the type and level of sport as well as lifestyle. My wife & I have been treated by both James & Victoria and they have both been great. Will continue to use for any future injury & rehab.
Joe Gomes
Joe Gomes
19:11 30 Mar 19
I saw Victoria for my dodgy shoulder, and she was brilliant. Very professional And knowledgeable, she really took time to explain what was going on and to treat it. She followed up with me to check I was getting on well with the exercises. She is also really accommodating with timings for appointments. I couldn't recommend more highly, thank you Victoria!
Fiona Hall
Fiona Hall
08:35 27 Mar 19
First class. Had 4 or 5 appointments with Victoria that were always late in the evening, although you wouldn't know it. She took her time, whether that be on soft tissue work, explaining how to do an exercise, or the purpose behind it. A genuine person that wants to help and she clearly knows her stuff.
Jamie Moles
Jamie Moles
21:14 20 Jan 19
Went to flawless physio and vic was great! Training for a marathon and she was very understanding and helpful. Living in the Twickenham area so was in great location! Her specialist knowledge in knee injuries was able to get me back running in two weeks 🏃🏼‍♀️
Ruth Herlihy
Ruth Herlihy
23:44 25 Jan 19
I injured my leg (ITB) training for the Berlin Marathon and then made it far worse it by trying to run it. Victoria has been essential in my recovery, helping me understand how to strengthen the right muscle groups and get back to running. I have been very impressed by the depth of knowledge and insight. This weekend I will run the Cancer Research 10km. Thank you!
Paul Carpenter
Paul Carpenter
17:02 28 Jan 19
Really impressed with the service provided at Flawless Physio. Vicky was knowledgeable, professional and her invaluable treatment and advice got me to the start of this year’s marathon when I’d had to stop running with 8weeks to go. Without the advice and care I received at Flawless Physio, at best I’d have limped my way round the course and at worst, not been able to take part at all. Definitely recommend!
Katy Gomes
Katy Gomes
11:03 30 May 19
James helped resolve a hamstring injury that had troubled me for the best part of a year. I'll certainly use Flawless Physio for any future issues. Highly recommended.
Sandeep C
Sandeep C
18:02 30 Apr 19